FAQs

Most stains can be removed with a whiteboard cleaning spray. However, there are some instances where a stain cannot be removed. If ink was left on the board for an extended period of time, there is a strong likelihood that the stain cannot be removed. This will vary depending on the surface type of the board.

If you have a light-use board, consistent erasing and cleaning will help maintain the surface and extend the life of the board. Whiteboard.com offers a variety of accessories to help you care for your whiteboard including high-quality erasers to quickly and easily wipe the surface clean, along with board cleaner sprays and board wipes to remove ink and dirt.

This is situational. Some rooms require a large board, where other rooms will require a smaller board. The best thing to do is to measure out the open area using tape, outline the area that would be covered by the different sizes of whiteboard. This should give you an accurate representation of the whiteboard needed to fill the space.

High quality whiteboard surfaces can be restored. To remove the stain, first draw over the permanent marker with a black dry-erase marker. Let it sit for a few minutes and then erase with a whiteboard eraser. The dry-erase ink and the permanent ink bind together making it easy to erase. Once erased make sure use cleaning solution and give your board a good wipe to get rid of any potential stains.

Using Premium Glass Board Dry-Erase Markers are the best option. They are specifically designed for use on glass boards.

Our glass boards are made with tempered glass, making them four times stronger than normal glass. If treated correctly glass boards should not shatter easily.

Cleaning your glass board can be done in a few easy steps. You will need 3 things: • A dry-erase marker • A board cleaner • A towel Step 1: Erase the entire board’s surface. It is very important to erase the entirety of the board to eliminate any excess dry-ink dust. This is a vital step to keep a clean and clear surface. Step 2: Apply Cleaning Solution across the entire board. The cleaning solution helps the board resist staining and ghosting. It lifts the dry-ink dust and dirt with ease from your board. Step 3: Dry thoroughly. Using your towel, wipe all the cleaning solution off of the board. If you don’t dry the board well enough, the marker ink and the cleaning solution can combine during the next use. Additional Cleaning Tip and Tricks • To prevent stains and ghosting, erase all ink off of your board after each use • Keeping your markers fresh is very important as well because fresh marker ink is easier to erase from the board’s surface, so it is important to put caps on all your markers tightly after each use. • Erasers can build up residue after multiple uses, so you can wash the microfiber section of the eraser or you can routinely replace your eraser in order to always use a fresh one.

The term “ghosting” refers to the effect that occurs when remnants of marks made on a whiteboard are left behind even after erasing. That is usually caused by ink seeping into the pores of the whiteboard surface.

See below for whiteboard material information, stain resistance, maintenance requirements, value and more.

No, we do not provide installation services for our products. However, our display presentation whiteboards and bulletin boards are designed for easy installation, and we provide detailed instructions along with any necessary mounting hardware to assist you in the process. Additionally, our customer support team is available to answer any questions you may have regarding the installation of our products. Should you require professional installation services, we can recommend trusted third-party contractors or installation specialists in your area.

We apologize for the inconvenience, but currently, we only offer shipping services to the United States and Canada. We do not ship internationally to other countries at this time. However, if you have a shipping address within the United States or Canada, we will be more than happy to assist you with your order and ensure it is delivered to your desired location within these regions.

We offer a variety of payment methods to make your purchasing process convenient. Here are the payment methods we accept:

1. Credit Cards: We accept major credit cards, including Visa, Mastercard, and American Express. You can securely provide your card details during the checkout process on our website or over the phone.

2. PayPal: We also accept payments through PayPal, which provides a secure and convenient way to complete your purchase. Simply select the PayPal option during checkout and follow the prompts to finalize your payment.

3. Purchase Order (with an account): If you have an established account with us, we offer the option to place an order using a purchase order (PO). This option is typically available for corporate or institutional customers. Please ensure that you have an approved account with us before selecting this payment method.

We strive to provide multiple payment options to accommodate our customers' preferences. If you have any specific payment-related inquiries or if you require assistance with a particular payment method, please feel free to contact our customer support team, and they will be happy to assist you.

Yes, we offer specific products that are designed to be used in outdoor environments. These outdoor-friendly whiteboards and bulletin boards are built with materials that are resistant to weather conditions such as rain, UV exposure, and temperature fluctuations. They are typically made with durable materials that can withstand outdoor elements and maintain their functionality and appearance over time.

However, it is important to note that not all of our whiteboards and bulletin boards are suitable for outdoor use. Indoor-specific products may not have the same level of resistance to weather and may deteriorate when exposed to outdoor conditions.

To ensure that you select the appropriate product for your outdoor needs, please look for our specifically designated outdoor whiteboards and bulletin boards. These products will be clearly labeled as suitable for outdoor use in their product descriptions. If you need further assistance in choosing the right product for your outdoor application, please feel free to reach out to our customer support team for guidance and recommendations.