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We make it our goal to get your order to your as quickly and economically as possible.
We aim to deliver all in-stock products directly to customers within 3 to 5 business days. We also offer 2-day (expedited), and next day (express) services. For large, oversized shipments we will utilize truck service (LTL).
Our shipping couriers aim to deliver during regular business hours of 8:00am to 5:00pm. Weekend or evening deliveries can be arranged by contacting us directly.
Business days include Monday to Friday, excluding bank holidays and public holidays. Orders placed before 1:00pm EST will be processed same day. Orders processed after 1pm EST will be processed next day. Orders placed on weekends or holidays will be processed next business day.
Whiteboard.com reserves the right to refuse any order.
We work with different couriers and carriers to offer the best rates possible across Canada and the continental United States.
Our shipping rates are based on the weight and size of the order, not on the value of the goods. We constantly monitor our shipping methods to offer the best service and pricing available. There are no additional costs. We offer free delivery on all orders over $500.00 excluding sales taxes. For orders below $50.00 excluding sales taxes, an additional small order processing charge of $15.00 will be applied.
Depending on the delivery location, size of delivery or delivery requiring special handling (such as glass or large furniture items) may require an extended delivery date, and could incur an additional delivery charge, which will be advised and agreed upon with the customer before shipping.
Whiteboard.com is not responsible for products shipped to the wrong address if that address is the one provided.